> ## Documentation Index > Fetch the complete documentation index at: https://docs.keyplar.com/llms.txt > Use this file to discover all available pages before exploring further. # What your customers see > A tour of the buyer's side of your store, so you know what you're pointing people at. Every store has two sides on the same address. You see the admin panel; your customers see the portal. This is what they get. ## The post-checkout page The first thing they see, before any account exists in their mind. After paying, they're redirected straight to a page showing: * What they bought * Every benefit it granted — the license key in full, working download buttons, a GitHub invitation to claim * An option to sign in and see the rest of their orders No sign-in required, and no waiting for an email. The link is signed and valid for **one hour**. This page only exists if you've set the [post-checkout redirect](/gateways/overview#why-you-need-both-the-webhook-and-the-redirect) at your gateway. Without it, the customer's first experience is your gateway's own thank-you page, and they have to find their way to your store themselves. ## Signing in At `https://yourstore.keyplar.com/login`, showing your store name and logo. They enter their email and continue. If they've set a password they're asked for it, with a one-time email link as the alternative. If they haven't, a magic link is sent automatically. Google and GitHub appear if you've [enabled them](/settings/store#customer-login). Whichever they use, the account they land in is the one their orders are already attached to — matched on the email address. ## Inside the portal | Page | What's there | | ----------------- | ----------------------------------------------------------------------------------------------------------------------- | | **Dashboard** | Their landing page after signing in | | **Orders** | Every purchase, with its products and benefits. Renewals are folded into the subscription rather than listed separately | | **Subscriptions** | Recurring plans, with the option to cancel | | **Downloads** | Every file they're entitled to, across all their orders | | **Licenses** | Their keys, with the machines each is activated on, and the ability to free a seat | | **Git Repos** | GitHub invitations to claim, and ones already claimed | | **Account** | Profile, setting a password, data export, account deletion | Everything is scoped to what they've actually bought. A refunded order's downloads stop working; a cancelled subscription's benefits disappear. ## What they can do without you The point of the portal is that most support requests answer themselves: * Re-download a file after losing it * Find a license key they've misplaced * Free an activation after reinstalling their machine * Cancel a subscription * Claim a GitHub invitation * Export their data or delete their account ## What still needs you * Getting in when sign-in email fails → [account access link](/customers#help-a-customer-who-cant-sign-in) * Reaching one order when they can't sign in at all → [signed order link](/orders#help-a-customer-who-cant-get-to-their-order) * Replacing a leaked key → [regenerate](/licenses#actions), where the gateway allows it * Refunds → always at your gateway ## Branding On plans with branding, the portal carries your logo on the login and order pages and drops the "Powered by Keyplar" mark. With a [custom domain](/settings/custom-domain), customers never see a keyplar.com address at all.