> ## Documentation Index
> Fetch the complete documentation index at: https://docs.keyplar.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers

> Look up a buyer, see everything they own, and unblock them when sign-in fails.

**Customers** lists everyone with an account in your store — people who bought, people who were
invited, and people whose accounts were created from an order before they ever signed in.

## How accounts get created

Keyplar creates a customer account the first time it sees an email address, whether that's from a
purchase or a sign-in. There's no separate "register" step for buyers:

<Steps>
  <Step title="Someone buys">
    Keyplar records the order and creates an account for the buyer's email, with no password and
    no login method attached.
  </Step>

  <Step title="They sign in later">
    A magic link, Google or GitHub sign-in with that same address claims the existing account —
    orders and everything else already waiting for them.
  </Step>
</Steps>

<Note>
  Identity is the email address. Someone who buys with a work address and signs in with a
  personal one has two separate accounts, each holding its own orders.
</Note>

## What a customer page shows

* Their orders, subscriptions and licenses
* Their active sessions
* Their role in your store
* The support actions below

## Help a customer who can't sign in

Use **Account access link**. It generates a URL that signs them into their **full portal** — every
order, every benefit — good for **24 hours**.

Keyplar doesn't email it. Copy it and send it through whatever support channel you're already
talking to them on.

<Tip>
  This is the fix for the common cases: a corporate mail filter eating sign-in links, a typo'd
  address, an old inbox they can't reach any more. It's a session, not a password reset — they
  can set a password from **Account** once they're in.
</Tip>

If they only need one specific order, the [1-hour signed order link](/orders#help-a-customer-who-cant-get-to-their-order)
is the narrower tool.

## Impersonate

Opens the portal as that customer, so you can see exactly what they see. A banner stays on screen
the whole time with a way out.

You can't impersonate yourself, and you can't impersonate another admin.

<Warning>
  Impersonation shows you the customer's account, including their license keys and download
  links. Use it to diagnose, not to browse.
</Warning>

## Ban

Blocks sign-in and revokes the account's active sessions. Orders and granted benefits are left
alone — a ban stops someone getting in, it doesn't erase what they bought.

Unbanning restores access.

## Roles

The customer page is also where you see whether someone is an admin of your store. Granting and
removing admin access is done from [Team](/settings/team), which enforces your plan's seat limit
and stops you removing the last admin.

Admins and customers share one accounts table: an admin who buys something is just an order owner
on the same account. Removing someone's admin access keeps their account, orders and benefits
intact.

## Customer-initiated deletion

Customers can delete their own account from **Account** in the portal. See [Data and
privacy](/data-and-privacy) for exactly what's destroyed, what's retained for your accounting
obligations, and why an account with a live subscription can't be deleted.