Customers lists everyone with an account in your store — people who bought, people who were
invited, and people whose accounts were created from an order before they ever signed in.
How accounts get created
Keyplar creates a customer account the first time it sees an email address, whether that’s from a
purchase or a sign-in. There’s no separate “register” step for buyers:
Someone buys
Keyplar records the order and creates an account for the buyer’s email, with no password and
no login method attached.
They sign in later
A magic link, Google or GitHub sign-in with that same address claims the existing account —
orders and everything else already waiting for them.
Identity is the email address. Someone who buys with a work address and signs in with a
personal one has two separate accounts, each holding its own orders.
What a customer page shows
- Their orders, subscriptions and licenses
- Their active sessions
- Their role in your store
- The support actions below
Help a customer who can’t sign in
Use Account access link. It generates a URL that signs them into their full portal — every
order, every benefit — good for 24 hours.
Keyplar doesn’t email it. Copy it and send it through whatever support channel you’re already
talking to them on.
This is the fix for the common cases: a corporate mail filter eating sign-in links, a typo’d
address, an old inbox they can’t reach any more. It’s a session, not a password reset — they
can set a password from Account once they’re in.
Impersonate
Opens the portal as that customer, so you can see exactly what they see. A banner stays on screen
the whole time with a way out.
You can’t impersonate yourself, and you can’t impersonate another admin.
Impersonation shows you the customer’s account, including their license keys and download
links. Use it to diagnose, not to browse.
Ban
Blocks sign-in and revokes the account’s active sessions. Orders and granted benefits are left
alone — a ban stops someone getting in, it doesn’t erase what they bought.
Unbanning restores access.
Roles
The customer page is also where you see whether someone is an admin of your store. Granting and
removing admin access is done from Team, which enforces your plan’s seat limit
and stops you removing the last admin.
Admins and customers share one accounts table: an admin who buys something is just an order owner
on the same account. Removing someone’s admin access keeps their account, orders and benefits
intact.
Customer-initiated deletion
Customers can delete their own account from Account in the portal. See Data and
privacy for exactly what’s destroyed, what’s retained for your accounting
obligations, and why an account with a live subscription can’t be deleted. 
