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Custom domains are available on plans that include branding — the Pro plan. One domain per store. See Billing and plans.
By default your store lives at https://yourstore.keyplar.com. With a custom domain it lives at something like https://shop.yourdomain.com, and customers never see Keyplar in the address bar.

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Set it up

1

Enter the domain

Settings → Custom domain. Type the hostname you want — shop.yourdomain.com — and save.A subdomain is usually the right choice. You can use an apex domain (yourdomain.com), but that commits the whole domain to your store.
2

Create the DNS records

Keyplar shows the exact records to create at your DNS provider, with the type, name and value to use. Typically:
  • A routing record (A or CNAME) that points the domain at Keyplar
  • A TXT record that proves you control the domain
Copy them exactly. Names and values differ per domain, so use what the panel shows rather than an example from anywhere else.
3

Wait for verification

Keyplar checks in the background and verifies the domain as soon as its DNS is live. That’s usually a few minutes, sometimes longer depending on your provider.There’s a Check now button if you’re impatient, but you don’t need to sit on it — the background check keeps running either way.
4

Update your gateway URLs

Once the domain is verified, your webhook and post-checkout redirect URLs use it. Go back to Settings, copy the new URLs from each gateway panel, and update them at the gateway.
This step is easy to forget. The old yourstore.keyplar.com URLs keep working, so nothing breaks — but your customers get redirected to the keyplar.com address after checkout, which rather defeats the point.
HTTPS is handled for you. There’s no certificate to buy, upload or renew.

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After it’s live

Leave the DNS records in place. Keyplar re-checks verified domains daily. If the records disappear, there’s a grace period of about three days before routing is withdrawn — enough to survive a DNS provider hiccup, not enough to survive deleting the records. Your default yourstore.keyplar.com address stays active the whole time, and keeps working as a fallback.

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If verification doesn’t happen

Keyplar keeps retrying, backing off as it goes — every few minutes at first, then every half hour, then hourly. After 7 days it gives up. Pressing Check now restarts the schedule. Common causes:
DNS changes take time to propagate. Check with dig shop.yourdomain.com or your provider’s own lookup tool before assuming something’s wrong.
Compare character by character against the panel. Watch for providers that silently append your domain to the record name — entering shop.yourdomain.com where the provider expects just shop gives you shop.yourdomain.com.yourdomain.com.
An existing A, AAAA or CNAME on the same hostname will win. Remove it first.
If your DNS provider proxies traffic (Cloudflare’s orange cloud, for instance), try turning it off — “DNS only” — so Keyplar sees the record directly.

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Changing or removing the domain

Save a different domain to move, or clear the field to remove it. Either way your default yourstore.keyplar.com address remains active, so the store never goes dark. Remember to update your gateway webhook and redirect URLs after a change.

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If you downgrade

Custom domains need the branding entitlement. Drop to a plan without it and the domain stops routing — the store falls back to yourstore.keyplar.com. Nothing is deleted; re-subscribing to a plan with branding brings the domain back.