Skip to main content
Licenses in the admin panel lists every key your store has issued, across all products and gateways. It’s where support requests about keys get resolved. For setting up the terms keys are issued under, see License key benefits.

​
Find a key

Search by key, customer email or product. Each row shows the key, its owner, its product and its current status.

​
What a license page shows

  • The key itself
  • The customer, the order and the product it came from
  • Its activation limit and expiry, as captured when it was issued
  • Every activation, with the machine name your software sent and when it was created
Because terms are captured at issue time, two customers holding the “same” license benefit can legitimately have different limits — one bought before you raised it.

​
Actions

Frees one activation so the customer can use the key on a new machine. The usual fix for “I reinstalled my OS and now it says I’m out of activations”.Customers can also do this themselves from Licenses in their portal.
Disabling makes the key stop validating immediately, without touching the order. Use it for a key that’s been shared publicly, or for a chargeback you’re handling manually.For keys owned by Lemon Squeezy or Polar, disabling syncs upstream — and a key disabled there shows as disabled here.
Issues a fresh key in place of the old one, which stops working. Use it when a key has leaked and the customer needs a clean one.Only available where Keyplar owns the key:
Existing activations stop working. Tell the customer to enter the new key everywhere before you regenerate.

​
Common support situations

​
Automatic revocation

You rarely need to disable keys by hand. A key stops validating on its own when the order is refunded or the subscription behind it is cancelled — no action needed from you. The key itself isn’t deleted in either case, so you can still see it and explain what happened.